FAQ MyLuck FAQ

The minimum age requirement is 18 years old. All players are required to verify their age during the KYC (Know Your Customer) process by submitting a valid copy of their MyKad or passport. Accounts found to belong to underage individuals will be terminated immediately and any remaining balance will be forfeited in accordance with the platform's Terms and Conditions.

No. Each individual is only permitted to hold one account. Having multiple accounts is a violation of MyLuck's Terms & Conditions and may result in all related accounts being suspended and balances forfeited without notice. If you are experiencing issues with an existing account, please contact our support team for assistance.

Click the "Forgot password?" link on the Login. Enter your registered email address and we will send you a reset link within a few minutes. The link is valid for 30 minutes. If you don't receive the email, please check your Spam folder or contact our support team via live chat for immediate assistance.

Log in to your account, go to the "Account Verification" section and upload a photo of your MyKad or passport (front and back). The document must be clear and unobstructed. The review process takes between 10 minutes and 1 hour. Once verified, you can make unlimited withdrawals to your Malaysian bank account.

Yes. Go to "Account Settings" after logging in and select the personal information section. Any changes to your email or phone number will require identity verification to ensure your account's security. This process is typically completed within a few minutes.

The minimum deposit at MyLuck is RM20. The maximum deposit limit depends on your chosen payment method and account tier. VIP members enjoy higher deposit limits. For further enquiries on specific deposit limits, contact our support team via live chat.

Deposits via FPX and DuitNow are credited to your MyLuck account within 1 minute after a successful payment. Deposits via direct bank transfer may take 5–15 minutes depending on your bank. If your deposit has not been credited after 30 minutes, please contact our support team with proof of payment.

MyLuck does not charge any processing fees for deposits. The full amount you deposit will be credited to your account. However, some banks may apply a small transfer fee according to their own policies — this is outside of MyLuck's control. We recommend using FPX or DuitNow for the smoothest deposit experience.

The minimum withdrawal is RM50. The daily maximum withdrawal limit depends on your account tier — regular members have a lower limit compared to VIP members who enjoy a significantly higher daily withdrawal limit. Visit the VIP for more details on the benefits of higher withdrawal limits by tier.

Withdrawals may be rejected for several reasons:

• KYC not completed — please verify your identity first
• Bonus wagering requirement has not been fully met
• Bank account details do not match the name of the myluck account holder
• Account balance is insufficient to meet the minimum withdrawal limit

If you're still unsure, contact our support team and we will explain the reason for the rejection in detail.

MyLuck does not charge any processing fees for standard withdrawals. You receive the full amount you requested. However, the receiving bank may apply a receiving fee according to their own policies — this occurs outside our platform and we have no control over such charges.

The wagering requirement is the number of times you need to wager the bonus amount before it can be converted to withdrawable cash. For example, if the wagering requirement is 30x and you receive a RM50 bonus, you need to wager a total of RM1,500 (RM50 × 30) before you can withdraw that bonus. The exact conditions for each bonus are stated on their respective promotions page.

Yes. If you choose not to receive any bonuses, you can decline the offer during the deposit process or contact our support team to disable automatic bonus acceptance. This way, your deposited funds can be withdrawn at any time without needing to meet any wagering requirements.

Weekly cashback is calculated based on your total net losses for the week (Monday to Sunday). The cashback percentage depends on your VIP tier — starting from 3% for regular members up to 10% for the highest VIP tier. Cashback is credited automatically every Tuesday morning and can be used directly for gameplay.

No need. The myluck platform is fully browser-based and optimised for all devices — Android smartphones and iPhones, tablets, and computers. Simply open your browser, visit the myluck website, and log in. The gaming experience is just as smooth with or without an app.

Yes. All slot games and table games at MyLuck use a Random Number Generator (RNG) that has been independently audited to ensure true fairness and randomness. Games from providers such as Pragmatic Play, PG Soft, and Evolution Gaming are licensed and regulated by trusted international regulatory bodies.

Some slot games at MyLuck offer a demo or "free play" mode that lets you try out games without using real money. This is useful for understanding how a game works before betting with real money. Demo mode is not available for Live Casino games and Sports Betting due to the real-time nature of those games.

Log in to your account, go to "Security Settings" and select "Enable 2FA". You will be prompted to verify your phone number. After that, every time you log in from a new device, an OTP code will be sent to your phone number as an extra layer of security. We strongly recommend all users activate this feature.

Act immediately:

• Change your password immediately from the Login
• Enable or review your 2FA settings
• Contact MyLuck support via live chat and report any suspicious activity
• Check your transaction history for any unauthorised activity

Our security team will investigate and freeze any unauthorised activity immediately.

MyLuck provides a range of tools to help you play within safe and comfortable limits:

• Deposit Limit — Set daily, weekly or monthly deposit limits
• Loss Limit — Maximum loss limit for a set period
• Cool-Off Period — Temporary break from the platform for 24 hours up to 30 days
• Self-Exclusion — Permanently close your account if needed

Find out more on the Responsible Gaming us.