Play for entertainment, not as a source of income — that is our philosophy. myluck provides a full suite of easy-to-use control tools so you can always enjoy gaming within a comfortable and healthy limit.
At myluck, online gaming is about fun and entertainment. We understand that while most players can enjoy the experience without any issues, a small number of individuals may struggle to control their playing habits. That is why we invest in tools, processes, and training to ensure every member is protected.
The myluck platform was built with a "safety-first" — all responsible gaming features are built directly into the platform, not added as an afterthought. You don't need to contact anyone or wait for approval to activate self-control tools. Everything can be done on your own from account settings in under two minutes.
We also train all customer support staff to recognise signs of problem gambling and respond with genuine empathy, not just a script. If you or someone you know needs help, we are here — not to judge, but to support.
All these tools are accessible directly from your account settings — no approval needed, no waiting time.
Set daily, weekly, or monthly deposit limits based on what you can afford. Once the limit is reached, no further deposits can be made until the period resets. Lowering a limit takes effect immediately; raising a limit requires a 24-hour waiting period for added protection.
Active ImmediatelySet the maximum amount you are willing to lose within a given period. Once the loss limit is reached, your account will automatically be blocked from placing new bets until the limit period expires.
Active ImmediatelyControl how long you can play in a single session. Once the time limit is reached, the session will be ended automatically and a reminder notification will be sent. You can set a limit between 30 minutes and 8 hours per day.
Active ImmediatelyNeed a short break? Activate a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During this time, you cannot log in or place any wagers. Your balance remains safe throughout.
Active within 24 HoursFor those who need a longer break, self-exclusion can be activated for a minimum of 6 months up to permanent. This blocks all access to your account and stops all marketing communications from myluck.
Effective ImmediatelyDon't want to receive promotional offers, bonus notifications, or marketing emails? You can disable all or some marketing communications from your account settings in one click — no questionnaires, no delays.
Active ImmediatelyIdentifying a problem early is the most important first step. Check whether any of the following signs apply to you or someone you care about:
Borrowing money or using funds meant for daily necessities (rent, bills, food) for betting.
Continuing to play to "break even" even as losses mount and the situation worsens.
Lying to family or friends about how much time and money has been spent on gaming.
Gaming to escape problems, work stress, sadness, or anxiety in life.
Family relationships, work, or daily responsibilities begin to suffer due to time spent gaming.
Tried to cut back or stop playing but couldn't, and felt restless or irritable when not playing.
Answer the following short questions honestly. This is a personal reflection tool — there are no right or wrong answers, and no data is recorded.
Think about the past 30 days when answering the following questions:
The process is simple and takes only a few minutes. No lengthy questionnaires, no assessments, no questions about why — we'll just help you get it done.
Access your account via login page. Make sure you use credentials registered under your own name.
Click the profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu that appears.
All self-control tools — deposit limits, loss limits, time limits, cooling-off periods, and self-exclusion — are listed here in one convenient place.
Choose a control type, set the value or duration, then confirm. Most changes take effect immediately with no additional verification required.
An automatic confirmation will be sent to your registered email for your records. If you did not request this change, please contact our support team immediately.
Player protection is not solely your responsibility — myluck also takes proactive steps:
Frequently asked questions about self-control tools and myluck's responsible gaming policies