Before you start playing, take a moment to read and understand the myluck Terms and Conditions. This document outlines your rights and responsibilities as a member, as well as our commitment to a fair and transparent gaming experience.
By registering, accessing, or using the platform myluck in any way, you hereby agree to be bound by all terms and conditions stated in this document. If you do not agree with any part of these terms, please discontinue use of our platform.
These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "Member" or "User") and myluck (hereinafter referred to as "Platform", "We" or "Company"). Continued use of this platform following any amendment to these terms constitutes acceptance of the amended terms.
Use of the myluck platform is restricted to individuals aged 18 and above only. This is an absolute requirement that cannot be waived under any circumstances. myluck takes the responsibility of protecting minors seriously and will take immediate action against any account suspected of belonging to an individual under age.
In addition to the age requirement, you must also meet the following conditions to be eligible to register and use this platform:
Each individual is only permitted to hold one (1) active account at myluck. Holding multiple accounts is strictly prohibited and may result in the closure of all accounts involved and the forfeiture of all balances and bonuses.
During the registration process, you are required to provide accurate and truthful information including your full name, date of birth, email address, and phone number. This information is used to verify your identity and process financial transactions securely.
Know Your Customer (KYC) Process is required before your first withdrawal is processed. Documents that may be required include:
Myluck supports multiple deposit methods including DuitNow Transfer, DuitNow QR, FPX (Internet Banking), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All deposits are processed in Malaysian Ringgit (MYR).
Minimum deposit is MYR 20.00 for most payment methods, while deposits via direct bank transfer require a minimum of MYR 100.00. No daily maximum deposit limit is set for standard accounts, subject to limits imposed by the chosen payment method.
Fund withdrawals may be requested by any member who has completed KYC verification and met any applicable wagering requirements. The minimum withdrawal is MYR 50.00 per application.
Supported withdrawal methods are the same as deposit methods — funds will be returned to the same payment method used for your most recent deposit, subject to applicable anti-money laundering (AML) policies.
Withdrawal processing times are as follows:
Myluck reserves the right to request additional information or documents before approving any withdrawal deemed unusual in amount or frequency. This is a standard precautionary measure to protect the security of your account.
Myluck offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and seasonal promotions. Each bonus offer carries specific terms and conditions that should be read carefully before acceptance.
General terms applicable to all myluck bonuses:
Myluck reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice. Misuse of the bonus system — including but not limited to bonus hunting or bonus arbitrage — may result in account suspension and bonus forfeiture.
All games available at myluck use a Random Number Generator (RNG) that is independently certified and verified by recognized third-party audit bodies. This ensures that every game outcome is truly random and cannot be manipulated by any party, including myluck itself.
Members are fully responsible for understanding the rules of each game before placing bets. myluck is not liable for any losses arising from a misunderstanding of game rules.
The following activities are strictly prohibited on the myluck platform and may result in immediate account closure and forfeiture of all funds in the account:
Myluck reserves the right to investigate any account suspected of involvement in the activities mentioned above. During the investigation period, the account in question may be temporarily suspended. myluck's decision in such matters is final.
You are fully responsible for keeping your account login credentials secure. Never share your password with anyone — including individuals claiming to be myluck staff. myluck staff will never ask for your password.
Myluck is not liable for any loss or damage arising from a member's negligence in safeguarding their account credentials. All activity occurring under your account prior to a reported unauthorized access is considered your own activity.
Voluntary Closure: You may close your myluck account at any time by contacting our customer support team. Prior to closure, any eligible balance will be returned to your registered payment method once KYC verification is complete.
Closure by myluck: myluck reserves the right to suspend or close any member's account with or without notice under the following circumstances:
In cases of account closure due to a terms violation, myluck reserves the right to hold the account balance while the investigation is resolved. If the investigation finds no violation, the balance will be returned within 7 business days.
Myluck provides its online entertainment platform on an as-is basis. While we strive to keep the platform running without interruption at all times, we cannot guarantee 100% uninterrupted availability due to technical and infrastructure factors beyond our direct control.
To the extent permitted by applicable law, myluck is not liable for:
Myluck reserves the right to modify, add to, or amend these Terms and Conditions at any time at our sole discretion. Significant amendments will be communicated to members via registered email or an in-platform notice at least 7 days before taking effect.
Continued use of the myluck platform after the effective date of any amended terms constitutes acceptance of those amendments. If you do not agree with the changes, you have the right to close your account before the amendments take effect.
These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or related to these terms shall first be resolved through good-faith negotiation, and if that fails, through appropriate arbitration or legal proceedings.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, while all remaining provisions continue in full force and effect.
A fair, transparent, and secure platform — not just a promise, but a proven commitment
Member funds are held in accounts separate from the company's operating accounts — ensuring your money is safe and accessible whenever you need it.
All games use a Random Number Generator that has been audited and certified by an independent international body — every outcome is genuine and cannot be manipulated.
No hidden terms or confusing fine print. All bonus conditions, withdrawal limits, and account policies are stated clearly in plain language.
Our Malay-speaking support team is available around the clock. Any complaints or inquiries regarding the terms and conditions will be answered in under 5 minutes.
Personal control tools — deposit limits, loss limits, cool-off periods — are available to all members with no approval required.
Every transaction and data communication at myluck is protected with 256-bit SSL encryption — the same standard used by world-class banking institutions.